Common Questions
How do I place an order?
Placing an order is simple:
- Browse our products and add items to your cart
- Click on the shopping cart icon to review your items
- Proceed to checkout and enter your shipping information
- Choose your payment method and complete the purchase
- You'll receive an order confirmation email
What payment methods do you accept?
We accept the following payment methods:
All transactions are secured with SSL encryption for your safety.
Can I modify or cancel my order?
Order modifications depend on the processing status:
- Before processing: You can modify or cancel your order by contacting customer service
- During processing: Limited modifications may be possible
- After shipping: Please refer to our return policy
Contact us as soon as possible at support@thehomextra.com or call 1-800-HOME-PLUS
What are your shipping options and costs?
We offer several shipping options to meet your needs:
Shipping costs are calculated at checkout based on your location and selected items.
How can I track my order?
Tracking your order is easy:
- Check your email for the shipping confirmation with tracking number
- Visit our Order Tracking page
- Enter your order number and email address
- View real-time updates on your shipment status
You can also log into your account to view all your order history and tracking information.
What is your return policy?
We want you to be completely satisfied with your purchase:
- 30-day return window: Items can be returned within 30 days of delivery
- Original condition: Items must be unused and in original packaging
- Free returns: We provide prepaid return labels for most items
- Full refund: Refunds are processed within 5-7 business days
Some items like custom furniture or clearance items may have different return policies. Check the product page for specific details.
How to start a return:
- Visit our Returns Center
- Enter your order information
- Select items to return and reason
- Print the prepaid return label
- Package and ship the items back to us
How do I care for my furniture?
Proper care will help your furniture last for years:
Wood Furniture
- Dust regularly with a soft, dry cloth
- Use coasters and placemats to prevent water rings
- Apply furniture polish every 3-6 months
- Keep away from direct sunlight and heat sources
Upholstered Furniture
- Vacuum regularly to remove dust and debris
- Rotate cushions weekly for even wear
- Clean spills immediately with appropriate cleaners
- Professional cleaning every 12-18 months
For detailed care instructions, visit our Care Guide or check the care tag on your specific item.
Do you offer assembly services?
Yes! We offer professional assembly services for your convenience:
Basic Assembly
$49 - $99 per item
Perfect for chairs, small tables, and simple furniture
Complex Assembly
$99 - $199 per item
Ideal for wardrobes, bed frames, and multi-piece furniture
Room Setup
Starting at $299
Complete room furniture assembly and arrangement
Assembly services can be added during checkout or by calling customer service. Our trained professionals will handle everything safely and efficiently.
How do I create an account?
Creating an account is quick and provides many benefits:
Account Benefits:
- Faster checkout process
- Order history and tracking
- Saved addresses and payment methods
- Exclusive member discounts
- Wishlist and favorites
- Early access to sales
How to sign up:
- Click "Sign Up" in the top right corner
- Enter your email address and create a password
- Fill in your basic information
- Verify your email address
- Start shopping with your new account!
Your information is always secure and we never share your data with third parties.
How can I contact customer support?
We're here to help! Contact us through any of these methods:
Phone Support
1-800-HOME-PLUS
Monday - Friday: 8 AM - 8 PM EST
Saturday - Sunday: 9 AM - 6 PM EST
Email Support
support@thehomextra.com
Response within 24 hours
Live Chat
Available on our website
Monday - Friday: 9 AM - 7 PM EST
Visit Our Showroom
123 Furniture Ave, Design City, DC 12345
Monday - Saturday: 10 AM - 8 PM
Sunday: 12 PM - 6 PM
For the fastest response, try our live chat or phone support during business hours.
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