Returns & Exchanges Policy
Simple, Fast, and Worry-Free Return & Exchange Service
Returns & Exchanges Overview
30-Day Return Period
You can apply for return or exchange service within 30 days from the date of receiving the product
Quality Guarantee
All products come with quality guarantee, free returns and exchanges for quality issues
Free Home Pickup
For eligible returns and exchanges, we provide free home pickup service
Quick Refund
After refund application approval, funds will be returned to original payment method within 3-5 business days
Return & Exchange Conditions
Eligible for Returns & Exchanges
Product Quality Issues
Products with damage, defects, or quality issues that don't match the description
Shipping Damage
Products damaged or lost during shipping
Product Mismatch
Received product doesn't match order description, images, or specifications
Unsatisfactory Return
Product is in perfect condition but you're not satisfied (return shipping costs apply)
Not Eligible for Returns & Exchanges
Beyond Return Period
Products beyond the 30-day return period
Human Damage
Damage caused by improper use or human factors
Custom Products
Special specification products customized according to customer requirements
Cleaning Product Damage
Surface damage caused by improper cleaning products
Return & Exchange Process
Contact Customer Service
Apply for return or exchange via phone, email, or online chat, provide order number and issue description
Application Review
We will review your application within 24 hours and notify you of the result via SMS or email
Arrange Pickup
After approval, we will arrange courier pickup, or you can choose to ship it back yourself
Product Inspection
After receiving the returned product, we will conduct quality inspection to confirm product condition
Process Completion
Process refund or exchange according to your choice and notify you of the result promptly
Return & Exchange Tips
Keep Packaging Intact
Please retain the original packaging, labels, and accessories of the product to expedite return processing
Photo Documentation
If you encounter quality issues, please take photos promptly to help us better handle your application
Keep Receipts
Please retain purchase receipts and order information, which are important evidence for returns and exchanges
Timely Communication
If you have any questions, please contact customer service promptly for professional answers and assistance
Need Help?
Our customer service team is always ready to provide professional return and exchange service support
Contact Customer Service Now