Shipping Policy
Fast, Safe, and Reliable Delivery Service
Shipping Methods
Standard Shipping
Suitable for most orders with delivery time of 5-7 business days. We partner with reliable logistics providers to ensure your products arrive safely.
Express Shipping
Need to receive your products quickly? Choose our express shipping service for delivery within 2-3 business days.
Special Shipping
For large or fragile home decor items, we provide professional special shipping services.
Shipping Costs
Packaging & Handling
We understand the precious and delicate nature of home decor items, so we invest significant effort in packaging to ensure every product arrives in perfect condition.
Professional Packaging Materials
Using high-density foam, bubble wrap, and custom boxes to provide optimal protection for each product.
Multi-layer Protection
Each product undergoes multi-layer packaging protection to ensure safety during transportation.
Shock-resistant Design
Special shock-resistant packaging design effectively reduces impact and vibration during transport.
Clear Labeling
Fragile item labels and proper handling instructions ensure carriers handle packages correctly.
Quality Inspection
Final quality inspection before packaging to ensure products are flawless.
Delivery Information
Processing Time
Orders are processed within 1-2 business days. Custom orders may require additional processing time, and we will communicate specific timeframes with you promptly.
Delivery Hours
Delivery hours are Monday to Friday, 9 AM to 6 PM. Express orders can provide Saturday delivery service.
Delivery Coverage
Covers major cities nationwide. Remote areas may require additional delivery time. Please contact customer service for specific coverage areas.
Special Instructions
Please provide detailed delivery instructions in your order, including:
- Preferred delivery time
- Gate codes or special entry requirements
- Alternative contact information
- Floor and room numbers
Return & Exchange Policy
If you are not completely satisfied with your purchase, we offer flexible return and exchange services:
30-Day Return Policy
Unused items can be returned within 30 days, products must remain in original packaging.
Free Return Shipping
For returns due to product quality issues, we cover all return shipping costs.
Exchange Service
Support size or color exchange services to help you find the most satisfactory product.
Quick Refund
Refund requests are processed within 5-7 business days, returned to your original payment method.
Need Help?
We're here to assist you with all your shipping needs
Customer Service
Get personalized supportOrder Tracking
Monitor your deliveryUse your tracking number to monitor delivery progress in real-time and get updates on your order status.
FAQ
Quick answersFind answers to frequently asked questions about shipping policies, delivery times, and more.